Privacy Notice for California and Texas Customers

Privacy Notice for California and Texas Customers

This privacy notice ("Notice") applies to US consumers and in particular, California consumers as defined in the California Consumer Privacy Act ("CCPA") of 2018 and Texas consumers as defined in the Texas Data Privacy and Security Act (“TDPSA”) of 2023 (“Customers”). It provides information about how the Royal Canadian Mint (the "Mint") collects, uses and discloses personal information (as defined under the CCPA) or personal data (as defined under the TDPSA) about Customers when they interact with us. It also describes the rights of Customers and how they may exercise them. For more information about our privacy practices, please consult our website Privacy Notice.

Personal information we collect and how we use and disclose it

In the last 12 months, we have collected the following categories of personal information about Customers. The data collection practices described in the following table, which includes the sources of such personal information, the purposes for which we have collected it, and the categories of third parties to whom we may have disclosed this information, are ongoing.

 

Categories of personal information and source Purposes Third-party recipients
Identifiers that you provide directly to us: name, postal address, Social Security number (only for U.S. customers with purchases of $2,500 CAD or more), user ID and password, online identifier, email address, telephone number, account number, preferred official language correspondence or other similar identifiers
  • To provide you with access to, and to manage, your mint.ca or business.mint.ca account and user profile;
  • Contacting you, including for marketing purposes;
  • Shipping you the products you purchase on our website;
  • To comply with applicable regulations and ensure delivery of goods.
  • We may disclose your name, shipping address, and Social Security number (if required) to a third-party shipper in order to ensure the accurate delivery of your order
  • We may disclose your Social Security number to the U.S. Customs and Border Protection, if required
  • We may disclose your email address with advertising partners like Facebook, Instagram, Pinterest, Amazon and Twitter for advertising and marketing (other than cross-contextual behavioral advertising)
Identifiers that we collect from you when you visit our website or B2B portal: Internet protocol (“IP”) address
  • Monitoring network traffic and security on our website and B2B portal;
  • Performing web analytics to optimize website and B2B portal experience and understand customer/user behaviour and needs.
  • Adobe Analytics (applicable to both B2C and B2B)

Commercial information that we collect from you when you visit our website: products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
  • Marketing and advertising to you
  • Third parties that process online credit-card authorizations and payments on our behalf

Financial information that you provide to us to conclude a transaction: credit card numbers
  • Processing your orders
  • Third parties that process online credit-card authorizations and payments on our behalf
Inferences that we create based on any of the information listed above to create a profile about a consumer reflecting the consumer's preferences
  • Understanding our customers;
  • Marketing and advertising to you.
 N/A
Feedback and opinions you provide to the Mint and other information you provide to the Mint in your email correspondence with us or via survey responses
  • Understanding the B2C customer or B2B user experience and how we may improve our products and services to meet your needs
  • PowerReviews Inc. collects feedback on behalf of the Mint from site visitors choosing to utilize the product review and Q&A functionality on mint.ca product pages
Information we collect from a third-party service provider to detect and prevent fraudulent transactions on mint.ca: information about credit card users supplied by the third-party provider’s network of participating merchants, including such things as device data, IP address, email address, payment information, physical shipping address and billing address.
  • Detecting and preventing fraud
  • Third-party service provider of the fraud detection and prevention solution

 

Certain categories of personal information mentioned above are considered to be sensitive personal information, namely: credit card numbers, Social Security number, user ID and password.

We do not use or disclose sensitive personal information for purposes other than to perform our services and provide the goods reasonably expected by an average consumer who requests those goods or services or for other purposes specified, in case of California consumers,  in section 7027, subsection (m) of the California Consumer Privacy Act Regulations (for example, for security and safety purposes) and, in case of Texas consumers, in section 541.202, subsection (a) of the TDPSA.

We do not sell or share personal information of California consumers as these terms are defined under the CCPA.

We do not sell or share personal data of Texas consumers as these terms are defined under the TDPSA.

Rights of California Consumers

California consumers may submit a verifiable request that we disclose the following information:

  • The categories and specific pieces of personal information that we have collected about you, as well as the sources from which personal information is collected, the business and commercial purposes for collecting it; and
  • The categories of personal information about you that we have disclosed for a business purpose and the categories of persons to whom it was disclosed.

You may submit a verifiable request to correct inaccurate information that we maintain about you.

You may submit a verifiable request that we delete any personal information that we have collected about you, subject to the exceptions provided by the CCPA.

We will not, because you have exercised any of the rights detailed in this Notice, deny you any goods or services, charge different prices or rates for goods or services, or provide you with a different level or quality of goods or services.

Texas Privacy Rights

  • Confirming whether we are processing and accessing your personal data;
  • Accessing your personal data;
  • Correcting inaccuracies in your personal data;
  • Deleting your personal data;
  • If the data is available in a digital format, obtaining a copy of your personal data previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance;
  • Opting out of the processing of your personal data for the purposes of: targeted advertising, the sale of personal data, or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning you.

We will not, because you have exercised any of the rights detailed in this Notice, deny you any goods or services, charge different prices or rates for goods or services, or provide you with a different level or quality of goods or services.

Methods for exercising your rights

We will only be able to process your request if we can verify your identity. We will inform you of the information required to identify you on a case-by-case basis. For instance, whenever feasible, we may ask you to provide identifying information that we can match with the personal information we maintain about you.

In order to make a request on your behalf, an authorized agent must provide the Mint with your written and signed permission to make such request.

We invite you to contact us with any questions that you may have related to this Notice or regarding our privacy program by contacting our Privacy Office.

This Notice was last updated on April 2024