The protection of privacy is
fundamental in fostering trust.
At the Royal Canadian Mint our customers are at the heart of everything we do, so your trust in us is paramount.
We believe that the way we treat and protect your personal information is a direct reflection of how much we value and respect you, so we are committed to fostering a culture of privacy throughout our organization. When you purchase our products, or interact with any of our customer touchpoints, you can be assured that your privacy is our top priority.
Our approach to privacy demonstrates a commitment to ensuring that…
✓ We are Accountable & Protect Your Personal Information
We are responsible for all of the personal information we collect and are committed to protecting it. Taking into consideration the sensitivity of the information, your expectations of privacy, our business requirements, best practices and industry standards, your data is secured by appropriate administrative, physical and technical security safeguards. This includes disclosure to our third party service providers and other trusted entities. You can depend on us to safeguard your private information.
✓ We are Transparent and Direct with You
We are upfront and honest about how we handle the personal information entrusted to us. In order to be clear, transparent and to give you control where possible, we are committed to explaining the why’s and the how’s of data collection, minimizing the confusion on its use, and empowering you to make informed privacy decisions when you interact with us. We are your partners in privacy protection.
✓ We Design with Privacy in Mind
We take a proactive privacy by design approach to protecting your privacy, ensuring your information is in trusted hands throughout its lifecycle — from collection to disposal. We are committed to protecting your information and proactively identify and manage privacy impacts as early as possible when designing new programs, platforms and initiatives. Your privacy is at the forefront of our customer experience.
✓ We Give You Choice and Control
We ensure that our privacy management practices are readily available so that you can make informed decisions about your preferences and retain control over your personal information where possible. We are committed to managing your privacy-related requests in a timely manner and will address any of your concerns such as, access to, and deletion of your personal information. If we can’t resolve the matter, we will direct you to the Privacy Commissioner of Canada. We give you the power over your information.
Privacy Notice
Our website respects our visitors’ privacy. All personal information within our control is protected under the Privacy Act and this Privacy Notice explains why and how we collect, use, retain, disclose, and dispose of your personal information.
Privacy Impact Assessments
We are committed to protecting the privacy of individuals and to the proper management of personal information under our control. A Privacy Impact Assessment is a risk identification and mitigation process used to ensure legal requirements are met.
Access to Information and Personal Information Requests
The purpose of these requests are to provide the right to access information in records under the control of a government institution and to extend the present laws of Canada that protect the privacy of individuals.
Info Source
Info Source (previously Information about Programs & Information Holdings) provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act.
Advertising Opt-Out Options
Our goal is to ensure that our ads are relevant. We work with companies to market products and services that best reflect your interests and needs. Learn more about our Service Providers and how to opt-out of advertising.
Website Security
The security of your personal information is a high priority for us. We use industry best practices to protect and maintain the security of our systems and your personal information. Unless stated, other methods used to communicate with our website may not be secure.
Contests Privacy Notice
By participating in the Contest, each entrant provides their personal information for the purpose of allowing us to administer the Contest and for related activities that are described.
Privacy Notice for California and Texas Consumers
Reporting Wrongdoing and Whistleblowing
ClearView Connects™ is an ethics reporting/whistleblowing solution that provides a secure, anonymous and confidential way for you to raise concerns or report misconduct or wrongdoing.